Privacy Policy
Effective Date: 18 October 2025

Polpetta (“we”, “our”, “us”) is committed to protecting your privacy and ensuring that your personal information is handled lawfully, transparently, and securely. This Privacy Policy explains how we collect, use, store, and protect your information in accordance with the Protection of Personal Information Act (POPIA) of South Africa.

By visiting our website, interacting with us, or using any of our services, you agree to the terms of this Privacy Policy.

1. PERSONAL INFORMATION WE COLLECT

We may collect the following types of personal information:

1.1 Information You Provide to Us

• Name and surname

• Contact details (email address, phone number)

• Reservation details

• Order or purchase information

• Feedback, reviews, or enquiries

• Competition or promotion entries

1.2 Information Collected Automatically

When you use our website or digital platforms, we may automatically collect:

• IP address

• Device information

• Browser type

• Cookies and usage data

• Location data (approximate only)

1.3 Information From Third Parties

We may receive information from:

• Reservation platforms

• Delivery partners

• Social media platforms

• Marketing platforms
  
  

2. HOW WE USE YOUR INFORMATION

We use your personal information for the following purposes:

• To manage reservations and bookings

• To process orders and payments

• To provide customer support

• To respond to enquiries

• To send updates, promotions, or marketing (with your consent)

• To improve our website, menus, and services

• To comply with legal obligations

• To prevent fraud or misuse of our services
  
  

3. LEGAL BASIS FOR PROCESSING (POPIA)

We process personal information under the following lawful bases:

• Your consent

• Performance of a service (e.g., reservations or orders)

• Compliance with legal obligations

• Legitimate interest in improving customer experience and security
  
  

4. HOW WE STORE & PROTECT YOUR INFORMATION

We use appropriate security measures to protect your data, including:

• Encrypted systems

• Access controls

• Secure payment gateways

• Restricted employee access

• Regular system monitoring

We will not keep your personal information longer than necessary for the purposes outlined in this policy.

5. SHARING YOUR INFORMATION

We do not sell your personal information.

We may share your information only with:

• Reservation platforms

• Payment processors

• Delivery partners

• IT service providers

• Marketing service providers (only if you have opted in)

• Regulators, if required by law

All third-party service providers are required to comply with POPIA.

6. YOUR RIGHTS UNDER POPIA

You have the right to:

• Request access to the personal information we hold

• Request correction or deletion

• Object to processing

• Withdraw consent at any time

• Lodge a complaint with the Information Regulator

Information Regulator (South Africa)
Website: https://www.justice.gov.za/inforeg
Email: inforeg@justice.gov.za

7. COOKIES & TRACKING TECHNOLOGIES

Our website may use cookies to:

• Improve your browsing experience

• Remember preferences

• Analyse website traffic

• Improve marketing relevance

You can disable cookies in your browser settings, but some features may not function properly.

8. CHILDREN’S PRIVACY

Our services are not intended for minors under the age of 18.
We do not knowingly collect personal information from anyone under 18 without parental consent.

9. INTERNATIONAL DATA TRANSFERS

If we use third-party services outside South Africa, your data may be transferred internationally.
We ensure these providers meet POPIA-aligned protection standards.

10. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time.
The revised version will be published on our website with an updated date.

11. CONTACT US

If you have questions, concerns, or requests regarding your privacy, you can contact us:

Polpetta Restaurant
Email: info@polpetta.co.za
Phone: 064 967 5301 or 076 971 6527
Branches: Morningside • Linksfield • George